When tech emergencies strike—from frozen workstations to server crashes or data disasters—our certified Toronto engineers deliver immediate solutions. We don’t just fix problems; we build resilient systems that keep your business running.
At BA Consulting Inc., we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our IT outsourcing, managed services, VoIP, and technical support offerings. By accessing our website or using our services, you agree to the terms of this Privacy Policy.
We may collect the following types of information:
Name, email address, phone number, and company name
Billing and payment details
Login credentials or authentication data (for managed service portals)
IP address and location data (for security monitoring)
Device information (hardware model, operating system, browser type)
Network and traffic logs related to service monitoring or SLA compliance
Diagnostic information from managed devices or networks (with consent)
Service Level Agreement (SLA) records
Support tickets, logs, and communication history
Backup and monitoring data (collected only as part of your contracted services)
We use your data to:
Deliver and maintain IT services under contract or SLA
Provide customer support and troubleshooting
Manage billing and account administration
Improve our services and security infrastructure
Comply with applicable laws and contractual obligations
Communicate updates, system notifications, and service alerts
We retain information only as long as required to:
Fulfill contractual and legal obligations
Maintain service records for compliance or audit purposes
Provide continuity under your SLA or managed service agreement
Under active SLAs, monitoring tools and support systems may collect operational metrics (e.g., uptime logs, performance alerts, or backup reports).
Such data is used solely to:
Meet uptime guarantees and performance targets
Ensure proactive maintenance and quick issue resolution
Validate compliance with your SLA commitments
All SLA-related data is stored securely and accessible only to authorized personnel.
We may share data only in the following situations:
With Service Providers: Third-party partners assisting in service delivery (e.g., data centers, VoIP carriers, security monitoring).
With Consent: When you authorize us to provide access or share information.
For Legal or Security Reasons: If required by law, or to protect our network integrity and customers.
All third-party partners are bound by confidentiality and security agreements.
We use industry-standard safeguards including:
Encrypted data storage and transmission (SSL/TLS)
Firewalls, endpoint protection, and multi-factor authentication
Regular system audits and patch management
Secure access controls for all staff and vendors
If a data breach occurs, we will notify affected clients and authorities as required under PIPEDA.
Our website may use cookies and analytics tools to:
Improve performance and usability
Understand visitor interactions and page performance
You can manage or disable cookies in your browser settings.
You may request to:
Access or correct your personal information
Withdraw consent for data processing
Request deletion of your records (where applicable)
To exercise your rights, contact us at privacy@baconsulting.ca.
All data is primarily stored in Canada. If data is processed outside of Canada, it remains protected under equivalent privacy and security standards through contractual safeguards.
We may revise this Privacy Policy periodically to reflect changes in regulations, technology, or our operations. Updates will be posted on our website with the revised effective date.
If you have questions about this Privacy Policy or our data handling practices, contact:
BA Consulting Inc.
Website: https://baconsulting.ca
Toronto, Ontario, Canada
Whether you need emergency support or long-term IT solutions, our Toronto-based team is ready to help. Reach out for a free consultation—we respond within 1 business hour.
